How to Speak up
and be Heard
Having spent the last twenty-six years as a police officer, I have had to hold conversations with people from all walks of life. I have had to interview witnesses and suspects, deliver good news and bad news, and deal with people who really did not want to talk to the police and those who had no-one else to turn to.
I have learned to hold conversations with just about anyone: people whose first language is not English; people with learning difficulties or hearing or sight impairments; angry people and desperate people. In doing so I have found that, no matter who you are speaking to, finding common ground is the best way to get to know them or get them to interact with you. Once you can do this, you will be able to understand people, help them, or make new friends and acquaintances.
Conversations need not fail! Prepare and manage your interactions with others using a simple conversation model.
Bring the confident and best you to any interview using a few simple tools to highlight your own skills and experiences.
A difficult or challenging conversation can be planned and expected, or it may as equally be unplanned and not expected.